SHIPPING OPTIONS
Delivery Information
To ensure smooth and trackable delivery, please provide a correct email address and mobile number at checkout.
We dispatch orders Monday to Friday, excluding UK bank holidays.
Next Day orders placed after our 2pm cut-off time will be dispatched the next working day.
2nd Class Economy
- Estimated delivery from ordering: 5–9 working days
- Dispatched within 4 working days
- Transit Time: 3-5 Working Days
- Ideal for non-urgent orders
- Untracked Service
- Delivery days: Monday–Saturday
1st Class Standard
- Estimated delivery from ordering: 4–7 working days
- Dispatched within 4 working days
- Transit Time: 2-3 Working Days
- Ideal for non-urgent orders
- Untracked Service
- Delivery days: Monday–Saturday
Express Tracked
- Estimated delivery from ordering: 2–3 working days
- Priority dispatch within 1–2 working days
- Transit Time: 1 Working Day
- Great value speedy delivery
- Fully Tracked Service
- Delivery days: Monday–Saturday
Next Day Premium – Order by 2pm (Mon–Fri)
- Estimated delivery from ordering: 1 working day
- Dispatched same working day
- Transit Time: 1-2 Working Days
- 95% of orders are delivered next day, however this is not guaranteed
- Great value speedy delivery
- Fully Tracked Service
- Delivery days: Monday–Saturday
Next Day Guaranteed – Order by 2pm (Mon–Fri)
- Estimated delivery from ordering: Next Working Day
- Dispatched same working day
- Transit Time: 1 Working Day
- Guaranteed to arrive by 1pm the next working day
- Fully Tracked Service
- Delivery days: Monday–Friday
Next Day services may not be available for Northern Ireland, Some parts of Scotland and UK Isles. Express tracked delivery for these areas can take 2-3 working days once dispatched.
Postage for international orders will be automatically calculated at checkout. Customs charges may apply to international orders for which you will be responsible for. Occasionally we may need to send your item via a service other than the one you select but we will ensure we match the service & delivery times as selected.
USA & Canada – Please allow 4-12 days for delivery.
Europe – Please allow 4-10 days for delivery.
Australia & Rest of The World – Please allow 6-14 days for delivery.
Returns & Refunds
- Returns: All returns must be made within 14 days of receipt of your order. If you are unhappy with you purchase, you may return it to us for a refund. Please contact us for return details.
- Non personalised products can be exchanged within 14 days of purchase. Once the item has been returned a confirmation email will be issued confirming receipt of the item and the requested alternative will be dispatched within 24 hours.
- Please note that personalised items do not qualify for refunds unless faulty.
- If your order has already been despatched, we cannot change your order. Please check your order confirmation email carefully to ensure your order is correct. You can return non personalised items, but no personalised items can be returned unless faulty.
- Damage: We accept responsibility for items that have been damaged in transit if proof of damage is supplied via photos. All items are packed/labelled to ensure that Royal Mail are made aware of the best way to handle them.
- Items returned after the 14-day cut off period will not be refunded. They can be exchanged for items to the same value.
- Alternatives: If you order something which is out of stock, we promise to let you know as soon as possible - we will await your instructions as to whether you would like an alternative product or a refund of that item.
- Dispatch:
If Royal Mail or DPD are unable to deliver your item a card will be left with collection instructions. If the item is not collected and is returned to us, the customer is responsible for paying the full postage amount for the item to be redelivered. If a refund is requested the full cost of postage will be deducted. - Privacy: We promise not to share you information with anyone else - no third parties or marketing companies whatsoever.
- Refunds/cancellations: You must cancel before the item is dispatched to receive a full immediate refund. If the item has been dispatched, you will need to return it for a refund. We will not accept returns for personalised goods.
- Our Right To Cancel We reserve the right to cancel any orders before they have been dispatched for any reason, including but not limited to issues with our website that resulted in pricing errors, lack of availability, issues with sourcing stock, on receipt of abusive or threatening messages from the customer or for any other reason not listed here. If we cancel your order, you will be refunded in full.
